Customer Support Manager

This vacancy has now expired, and is not accepting any new applications.
Contract type
Working Pattern
Full time
Lenham Heath, Kent
Dates that interviews will take place
Week Commencing 10th September 2018
circa £35,000 - 20 days holiday + bank holidays, dental plan scheme, gym membership scheme, childcare vouchers
Summary of vacancy

Experienced Manager and with Customer Relations ? Do you have a Chemistry or Scientific background? Then you can help create a greener UK. A greener, more environmentally-friendly UK is possible – and we’re making it happen.

As a Customer Support Manager at SUEZ Laboratories at Lenham Heath, who offer a wide range of high quality accredited analytical services for the environmental, construction, waste, fuel and engineering industries, you’ll be helping customers reduce their impact on the environment . 

About the role

The customer support manager will be based at Lenham Heath, in Kent, with a salary around £35,000 per annum, depending on level of experience. It will be 40 hours a week from Monday-Friday 9-5:30 and comes with Pension, 20 days holiday + bank holidays, dental plan scheme, gym membership scheme, childcare vouchers.

What will I be doing?

You will be a member of the management team that has overall responsibility for enquiries, contract review, sub-contracting of testing, reporting of results, all aspects of customer service and ensuring the client requirements are met. You will identifying training needs of staff members through regular meetings and appraisal reviews. You will Responsible for maintaining quality assurance within the department and ensuring any changes to policy or procedure are effectively communicated to the Quality Department.

What are the requirements?

A degree or equivalent in an appropriate scientific discipline would be an advantage or a scientific background with thorough knowledge of chemistry. But a strong Customer Service/Sales background and management experience in an UKAS regulated Laboratory would also be considered.

You need to be organised, a motivator with great people skills.

Our approach

With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join DETS.

We are proud of our fantastic opportunities for personal growth and development as we continue to build and grow our forward thinking company and you could play a key part in our success.

A friendly and supportive place that you will love to work, we believe creativity, clear communication and our drive for excellence are the keys to our success. We also expect our people to be enthusiastic and responsible. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

DETS is an equal opportunities employer.

To find out more or apply, please complete the application form and attach your CV.
If you apply for any of our vacancies and do not receive an automated response within 24 hours of submitting your application, please email us at

** No Agencies Please **

About the role


Closing Date
This vacancy has now expired, and is not accepting any new applications.